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Telephone support

Unsure? Questions? Call us!
You can contact our advisors by telephone, should you have any questions in regards to HIV and Aids. We can provide information and tips to you and offer help in regards to uncertainties, problems and fears – anonymous and free of charge.

There can be many questions in regards to HIV and aids – irrespective of whether you, your partner, a relative or a friend are infected or ill: what is the risk of me catching the HI virus? Could I have become infected? How can I protect myself from HIV? What options do I have, if I want to get tested? Where can I get this test? Do I have to tell my boss that I am HIV positive?...

Do not avoid these questions and insecurities. Tackle them head on! Do not hesitate to ask us any questions you may have in regards to HIV, Aids, safer sex or sexually transmitted diseases. We are happy to assist you with information, advice and help. The advice provided is free of charge and anonymous.

You can reach our support team by phone as of June 2024 as follows:
Telefon: 0211- 1 94 11
Monday / Tuesday / Thursday:
10:00 - 13:00 Uhr
14:00 - 17:00 Uhr

The nationwide telephone support, which is funded by other aids charities, also offers extensive and further consultation hours. Here, qualified staff will be available to provide information

Nationwide common telephone hotline provided by other AIDS charities:

Tel. 0180-33 19411*

Monday to Friday 
9:00 - 21:00 Uhr
Saturday and Sunday
12:00 - 14:00 Uhr

* Charges apply: 9 Cent/ minute if called from a German landline number, maximum of 42 Cent/ minute if called from a German cell phone.